Questions to Ask Web Design Clients
Published on 10-26-2009
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When beginning a new project, it is essential to gather as much information as possible from the client initially so you will have all of the details to create a well thought out design. Here is a creative brief with a list of questions I generally ask in working with clients:
(questions based off of Estelle Weyl’s 22 Questions to Ask Before Developing a Website)
Company
Company Name:
Website:
Phone Number:
Fax Number:
Address:
Goals
• Please give a brief overview of the project:
• What are your goals/purpose for this project?
• What are you hoping will happen as a result?
Company Details
• What does your company/organization do?
• Please list the top ten products / services you provide
• Does the company have an existing logo or brand? If yes, are their specific elements, logos, colors that need to be incorporated into the website?
Selling Points
• What is your brand tag line?
• Who are your main competitors? What are their websites?
• How are your products or your services better than your competitors?
• Please list 5 (or more) adjectives that you think describe your company or should describe your company in order of relevance / importance
Audience Questions
• What is the purpose of the website?
• Who will come here and what do you hope they will get from vising?
• What does your target audience care about?
• Why does your target audience need this website?
• Age range of your target customer base: 18-25 26-35 36-45 46-59 60+
Design
• Favorite Sites: Please list 5 websites that appeal to you. Include the URL, what you like about each site, and what you would improve upon.
• Do you have any color preferences, brand colors, and/or colors you do not wish to include in your project?
• What descriptive words would you use to describe the look you are trying to acheive on this project?
• What features do you think your website should include? (calendar, login, contact form, etc?) For each feature, please state the goal of the feature.
• Do you have any definite elements you DON’T want to have on your website? (Flash, splash page, the color purple?)
If Re-Design
• Are there things you currently like about the website that you want to keep? Why?
• What things do you want to be different? Why?
Details
• Estimated Budget
• Estimated Due Date
Contact Information
Primary Contact Name:
Contact Email Address:
Contact Phone:
Secondary Contact Name:
Contact Email Address:
Contact Phone:
Billing Contact: Company contact information for Contracts & Billing:
Name:
Address:
Phone:
Fax:
Email:
*Always know who is going to pay you before you start working
Are their other questions you find helpful to ask?
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This is also an interesting article:
http://www.evotech.net/blog/2009/04/22-web-client-ued-questions/